Troubleshooting tips for AfterShoot

So, you want to use AfterShoot but couldn’t get it to work? Or maybe you got it running but have some other recurring issues preventing you from using it properly.

Fret not, because we got your back! Here are some issues you might rarely run into and their possible resolutions: 

AfterShoot overwrites my edits/keywords

Are you importing your images into AfterShoot after importing them into Lightroom or Capture One?
If that’s so, you might have to change one particular Lightroom setting to prevent this from happening. You can read more about it here: 

Different Culling workflows with AfterShoot

 

I don't see the Colors added by AfterShoot in Lightroom/Capture One

Make sure that your Lightroom language is set to English.
While Star Ratings work as expected, Lightroom and Capture One expect the colors to be translated to the Regional Locale which AfterShoot doesn’t support at the moment.
It’s a work in progress and until that’s done; you can either use just the star ratings and keywords to mark your images or change the system language to English.

I randomly get a "Culling Paused" message

If your Laptop/Desktop has 8GB or less than 8GB of RAM; please ensure that you don’t run other memory-intensive apps (like Lightroom/Photoshop/Capture One) while AfterShoot is culling your images.

If you want to run these apps alongside AfterShoot, enable the Power Saving mode from the home screen before you start the cull to ensure that AfterShoot uses a limited amount of system resources.

AfterShoot select too many/too few images

The number of images AfterShoot selects depends on the thresholds you set before starting the cull. The options are mostly self-explanatory but you can hover over them to get more details about what each of them means and how they affect the number of images selected by AfterShoot.

The culling thresholds are also covered in this blog post here: 

How to cull and select your photos quickly with AfterShoot

 

One-Click Import to Lr/CO doesn't work for me

Make sure that you have selected the correct path for Lightroom / Capture One for the One-Click import to work. For macOS, the default location is usually inside /Applications/ folder whereas for Windows, it’s the C/Program Files or C/Program Files (x86) folder (unless you have changed the installation path).

If you have specified an alternate installation path, you can head over to the app settings and specify the new path under the options “Path to Lightroom” or “Path to Capture One

AfterShoot uses up my disk space

If you’re culling RAW images, AfterShoot generates and stores the thumbnails that it uses to show you the results of the cull.
If you’re done with an album and don’t want AfterShoot to keep the thumbnails around, feel free to delete that particular album from AfterShoot.
Doing so will keep your original images intact but free up the space used by AfterShoot. 

You can also change the folder where AfterShoot stores these thumbnails.
To do so, head over to the app settings and look for the “Path to AfterShoot Projects” option.

AfterShoot is stuck on processing my images forever!

In practice, if you don’t see the progress bar or text inside AfterShoot change after 10 minutes of processing, it’s likely that something’s wrong!
To get help, in this case, use the in-app support option or post a message in our Fb group so that we can see what’s happening and how we can help you out!

Issue not mentioned here?

While we test AfterShoot rigorously on a diverse set of devices to ensure that you never have to face any issues, it’s possible that there are some things that flew under our radar and we’d love to hear from you so that we can fix them!

If you notice such an issue that is not mentioned here, please get in touch with us (either via the in-app chat or by emailing us at [email protected]) and we’ll try our best to make sure that your issue is resolved!

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